In English
1. Provider and property
These terms apply to bookings of the accommodation Fjällen 8 made directly at westfell.fi.
| Provider | Elpir Solutions Oy |
| Business ID | 2706751-2 |
| Address | Kellokoskentie 245, 04500 Tuusula, Finland |
| info@westfell.fi | |
| Property | Fjällen 8, Tievankieppi 7, 99130 Kittilä, Finland |
The person making the booking must be at least 18 years old and is responsible for the booking and for all guests complying with these terms.
2. When the booking becomes binding
The booking is binding on both parties once payment has been completed and the guest has received a confirmation by email. Making a booking requires acceptance of these terms. An incomplete payment does not reserve the dates.
3. Prices and payment
The price depends on the dates, length of stay and number of guests, and is shown in full before payment.
The price includes bed linen, towels, final cleaning, use of the private sauna and balcony, parking for one vehicle and access to the EV charging point.
Payment is made by card at the time of booking. Payments are processed by Stripe; the provider neither handles nor stores card details. The charge appears on your statement as WESTFELL.FI.
4. Cancellation policy
Cancellations must be made in writing to info@westfell.fi. A cancellation takes effect when the message is received. The refund depends on how much time remains before the agreed arrival date:
| CANCELLATION | REFUND |
|---|---|
| 30 days or more before arrival | 100 % of the amount paid |
| 7–30 days before arrival | 50 % of the amount paid |
| Less than 7 days before arrival | no refund |
Refunds are issued to the original payment method, normally within 14 days of the cancellation.
Failure to arrive without notice, and ending a stay early, are treated as a cancellation made less than 7 days before arrival, with no refund.
WHY THERE IS NO 14-DAY RIGHT OF WITHDRAWAL
The 14-day right of withdrawal for distance selling does not apply to accommodation services provided on a specific date. The cancellation terms above therefore apply. We recommend travel insurance that covers cancellation costs, for example in case of illness.
5. Cancellation by the provider
If the property cannot be made available due to circumstances beyond our control — such as water damage, fire, equipment failure or an order by the authorities — we will notify you without delay and refund the full amount paid. Where possible we will offer equivalent accommodation or alternative dates. No further compensation, such as travel costs, is payable.
6. Arrival and departure
| Check-in | 16:00–23:00 |
| Check-out | by 11:00 |
The apartment has an electronic door lock and a key box. Arrival instructions and codes are sent by email before your stay. Codes must not be shared with third parties.
Different arrival times must be agreed in advance. A late departure without prior agreement may be charged at the rate of one night’s accommodation.
7. Number of guests
A maximum of four adults may stay in the apartment, plus one adult or two children on the living room sofa bed. The number of guests is declared when booking.
Exceeding the declared number without our written consent entitles us to end the stay immediately without refund.
8. House rules
- No pets.
- No smoking anywhere in the apartment or on the balcony.
- No parties or events.
- Quiet hours 22:00–7:00.
- The apartment must be used with care and with respect for the neighbours.
A material breach of these rules entitles us to end the stay immediately without refund. Smoking in the apartment will be charged as a separate cleaning fee corresponding to the cost of specialist cleaning.
9. Damage and liability
The guest who made the booking is liable for any damage to the apartment, its contents or the building caused intentionally or through negligence by them or their guests. Damage must be reported to us without delay.
We are not liable for property left in the apartment, nor for loss arising from the guest’s own actions. The property is not under surveillance.
10. Keys
Keys must be returned to the key box on departure. An unreturned or lost key will be charged according to the current price list, plus a €50 logistics fee.
11. Cleaning
Final cleaning is included in the price. The apartment should be left tidy: dishes washed, rubbish taken out and furniture in place. If the apartment is left in an exceptionally dirty condition, additional cleaning will be charged at cost.
12. Personal data
We collect only the information needed to fulfil the booking and to contact you. Data is processed in accordance with the EU General Data Protection Regulation and is not disclosed to third parties except as required for payment processing and statutory obligations. You may request access to, correction of, or deletion of your data at info@westfell.fi.
13. Complaints
Any issues with the accommodation must be raised immediately during the stay so that they can be resolved on site. Complaints made afterwards about matters that could have been addressed during the stay cannot be considered.
14. Governing law and disputes
These terms are governed by Finnish law. Disputes are primarily resolved through negotiation between the parties. If no agreement is reached, a consumer may refer the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi), after first contacting Consumer Advisory Services (kuluttajaneuvonta.fi).
These terms are effective from 15 August 2026. We reserve the right to amend them; the terms in force at the time of booking apply to that booking.